Industry-Relevant Curriculum
Programs are developed in partnership with industry professionals to ensure students acquire practical, real-world skills.
Flexible Learning Options
Including online, hybrid, and in-person classes, to meet the needs of both working professionals and full-time students.
Global Certifications and Recognitions
These credentials demonstrate your expertise and set you apart in your professional journey.
Customer Service Training
CA$ 50
120 Minutes
Overview
Customer service is at the heart of every successful business. Honorcrest Institute’s Customer Service Training provides participants with the skills and confidence to excel in customer-facing roles. Whether you’re handling inquiries, resolving complaints, or creating memorable customer experiences, this course is designed to help you become a service leader in any industry.
Modules
Explore the principles of outstanding service and its impact on business success.
Learn how to build trust and understanding through effective communication techniques.
Develop strategies to manage difficult situations and turn complaints into opportunities.
Understand how to create personalized experiences that boost customer loyalty.
Leverage tools and platforms to enhance service delivery and efficiency.
Career Progression
This course prepares you for a variety of roles, such as Customer Support Specialist, Client Relationship Manager, or Team Leader. By developing strong service skills, you’ll stand out in industries ranging from retail to healthcare, finance, and technology.
Certification
Certificate of Completion from Honorcrest Institute
Who Should Enroll
Customer service professionals, team leaders, and anyone aspiring to improve their service delivery.